The G-Forum on “Customer Experience Management” took place in Hanoi on April 14, 2015. The event was held by Genesys and IDG, aimed to share information and in-depth knowledge of the platform that provides new-generation customer experience, help businesses to approach, grasp and thereby meet the growing demand of customers.
G-Forum Workshop focused on three key topics. Session 1 on “Customer Experience Management” was presented by Mr Andy Cranshaw, Senior Business Consultant Director of Genesys Southeast Asia and Mr Sittinan Trakulputtaraksa, Senior Solution Engineer of Genesys. Session 2 on “Providing excellent customer experience with customer-centred method” was presented by Mr Jim Campbell, Consulting Director of Strategic Solutions of Genesys Asia Pacific. The Session 3 on “Foundation for your future customer care centre” was presented by Mr Sittinan Trakulputtaraksa, Senior Solution Engineer of Genesys.
Besides, IDG Vietnam and Genesys also hosted a similar G-Forum with similar themes in Ho Chi Minh City on April 16, 2015.
Thu Ha
G-Forum Managing Customer Experience Related image(s)
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