VietJet Air compensates passengers for delay

VietJet Air compensates passengers for delay

VietJet Air has compensated hundreds of passengers whose flight was delayed by 10 hours on August 2.

Passengers were very upset because of the the long wait for VietJet Air’s flight

The flight from Hanoi to Buon Ma Thuot was scheduled to depart at 12:20am on August 2, but was delayed twice due to bad weather, but the carrier was not able to conduct the flight at the rescheduled time.

Passengers received two light meals, but most passengers were still very upset because of the the long wait. Many requested that they be rescheduled on another airline.

A VietJet Air representative said that, due to the bad weather, another flight from HCM City to Vinh had to land at Danang Airport, which affected the flight from Hanoi to Buon Ma Thuot.

Vo Huy Cuong, deputy head of Civil Aviation Authority of Vietnam, said that the delay was due to the fact that VietJet Air lacked aircraft. The flight finally left at 10:20pm on August 2, 10 hours behind schedule.

VietJet Air has compensated each passenger with VND300,000 (USD14.2).

Under current regulation, a flight is considered late when the departure time is more than 15 minutes later than scheduled.

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